Monday, September 21, 2009

Useless features for contact forms

We all agree contact forms are a powerful way of communication between the site owner and the visitors. This is why the site owners use contact forms with interesting features: file upload, field validation, multiple recipients, autoresponders, price calculations etc. But, in my opinion, there are some features that make the contact form hard to use, and sometimes make it totally unusable.

For example, in the contact form from the below image, you will see that the users can add tables to the contact form, increase and decrease the indent, and even use different headings. Who needs all of those, in the first contact between the visitor and the site owner? And if this is not enough, look what happened when I selected "Sub Heading"! Nice error, huh? Keep it simple, stupid.

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